Privacy Policy – Great American Pest Solutions
Effective Date: March 13, 2026
Great American Pest Solutions (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and safeguard the information you provide to us through our website, greatamericanpest.com, and our communication channels, including phone and text messaging.
By using our services or providing your information, you agree to the terms of this Privacy Policy.
1. Introduction
Great American Pest Solutions (“we,” “us,” or “our”) operates the website greatamericanpest.com (the “Site”) and provides pest control services to residential and commercial customers. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Site, contact us by phone or text, or otherwise interact with us.
By using our Site, scheduling service, or providing your information to us, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked to you (“Personal Information”). We may collect the following categories of information:
- Information You Provide to Us (Website Forms and Direct Contact): Name, email address, telephone number, service address, billing address, details about your pest issue and property, scheduling preferences, and any other information you submit through website forms, chat features (if any), email, or phone.
- Service and Account Information: Service history, inspection notes, treatment details, communications with our team, and preferences related to your account.
- Payment Information: Payment card information or other financial details required to process payments for services rendered. (Note: Payment processing may be handled by third-party payment processors; we do not intentionally store full payment card numbers unless required for legitimate business purposes and permitted by our payment processor and applicable law.)
- Technical Data (Cookies and Similar Technologies): IP address, browser type, device identifiers, pages viewed, referring/exit pages, approximate location derived from IP address, and usage data collected via cookies and similar tracking technologies when you visit our Site.
- Phone Calls, Voicemails, and AI-Assisted Call Handling (Including Recording/Summarization): If you call us, we may collect the phone number you call from, call date/time/duration, and the content of the call or voicemail. Calls may be recorded, transcribed, and/or summarized for quality assurance, training, customer service, scheduling, dispute resolution, and operational purposes. We may use AI-enabled tools (including our AI receptionist/assistant, “Rachel”) to help answer calls, route calls, capture details, and generate call summaries.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide pest control services: including inspections, treatments, removals, follow-ups, and long-term prevention support.
- To schedule, confirm, and manage appointments: including sending appointment reminders and service updates.
- To provide customer support and communicate with you: including responding to inquiries, sending administrative notices, and maintaining our business relationship.
- To process payments, billing, and accounting: including invoicing, collections, refunds (if applicable), and recordkeeping.
- To operate and improve our Site and operations: including analytics, troubleshooting, and improving service quality and customer experience.
- To maintain safety, prevent fraud, and protect rights: including security monitoring, enforcing our policies, and protecting the rights, property, or safety of Great American Pest Solutions, our customers, and others.
- To comply with legal obligations: including applicable laws, regulations, and lawful requests.
Where you have opted in, we may send marketing communications. You can opt out of marketing emails at any time (see “Your Rights and Choices”).
4. SMS and Mobile Communication (10DLC Compliance)
Great American Pest Solutions uses SMS/text messaging to communicate with customers regarding our services.
- Consent / Opt-In: By providing your mobile phone number to us (for example, through our website forms, by phone, or during scheduling), you consent to receive service-related text messages from Great American Pest Solutions, such as appointment confirmations, appointment reminders, technician arrival updates, service updates, and billing or account notices.
- STOP / HELP: You may opt out of text messages at any time by replying “STOP” to any message you receive. For assistance, reply “HELP.”
- Message Frequency; Rates: Message frequency varies based on your service schedule and interactions with us. Message and data rates may apply.
- No Marketing/Promotional Sharing of Mobile Information: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
- No Sharing of SMS Opt-In Data/Consent: Text messaging originator opt-in data and consent will not be shared with any third parties.
- Service Providers: We may use service providers to facilitate sending texts and operating our communications systems; those providers are permitted to access and use information only as needed to provide services to us and are not authorized to use your mobile information for their own marketing or promotional purposes.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance user experience and understand how the Site is used.
- Essential Cookies: Required for basic site functionality and security.
- Analytical Cookies: Help us understand how visitors interact with our Site so we can improve performance and usability.
- Third-Party Content: Our Site may include embedded content (e.g., videos or maps). These third parties may collect data and use cookies in accordance with their own privacy policies.
You can set your browser to refuse cookies, though some parts of our Site may not function properly as a result.
6. Information Sharing and Disclosure
We do not sell your Personal Information. We also do not sell, rent, or lease your Personal Information to third parties.
We may share your information in the following limited circumstances:
- Service Providers and Vendors: Trusted third-party vendors who assist in operating our Site, providing communications tools, managing scheduling, processing payments, analytics, or delivering services (e.g., field service management software, payment processors, and call/SMS service providers). These providers may only use your information to perform services for us and in accordance with contractual protections.
- Legal Requirements and Protection of Rights: If required by law, regulation, subpoena, court order, or other legal process; or when we believe disclosure is necessary to protect the rights, property, or safety of Great American Pest Solutions, our customers, or others.
- Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, information may be disclosed as part of that transaction subject to appropriate confidentiality protections.
7. Data Security and Retention
Data Security: We implement reasonable administrative, technical, and physical security measures designed to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Data Retention: We retain Personal Information for as long as reasonably necessary to (i) provide our services, (ii) maintain accurate business records, (iii) resolve disputes and enforce agreements, and (iv) comply with legal, tax, and regulatory obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected.
8. Third-Party Links
Our Site may contain links to third-party websites or services. If you follow a link to a third-party site, that site’s privacy practices will apply. We are not responsible for the content, security, or privacy practices of third-party websites.
9. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your Personal Information, including:
- Access: The right to request a copy of the personal data we hold about you.
- Correction: The right to request that we correct inaccurate or incomplete information.
- Deletion: The right to request deletion of certain personal data, subject to legal and contractual exceptions.
- Marketing Opt-Out: You may unsubscribe from marketing emails at any time using the “Unsubscribe” link in the email. You may also opt out of SMS texts by replying “STOP” (see Section 4).
To exercise your rights, contact us using the information below. We may need to verify your identity before fulfilling certain requests.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page and revise the “Effective Date” above.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, or if you would like to exercise your rights, please contact us at:
Great American Pest Solutions
Website: greatamericanpest.com
Phone: (404) 301-3005.